Every attempt is made at Artistrybypari to ensure quick resolution to any queries raised by the customers/visitors to our website.  Some of the frequently asked questions (‘FAQs’) are given below.  In case you need any other clarification/ information other than the FAQs mentioned below, please write to us at help@artistrybypari.com.

Are all www.artistrybypari.com products handmade?

All our products are handmade and hand painted by skilled Hands of Pari, resulting in each product being unique and slightly different from each other. Tool marks and slight imperfections are part of the process and evidence of hand working, polishing and coating  with a special protective layer.

Can I email my order?

You can choose to buy any product through our web portal. In case you would like to make a corporate, bulk or a customized order, you can write to us at purchase@artistrybypari.com and we will help you through the purchase process.

Can I place an order over the phone?

Yes you can place your orders over phone but we recommend you to please follow the steps in the online checkout process on the website.

How will I know if you have received my order?

During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be sent an order confirmation number through an email from Artistrybypari (www.artistrybypari.com), to your registered email address.

How do I check my order status?

You can log-in to our website and check the “My Account” section to see the status of your package.

What if an item is out of stock?

We maintain dedicated stock of the items listed on our website. The product detail page will tell you exactly how many pieces are available for purchase. In case you need a larger quantity than what is listed, please get in touch with us at purchase@artistrybypari.com so that we can make arrangements for your requirement accordingly.

Do I have to sign up to buy something at www.artistrybypari.com?

You have to register on www.artistrybypari.com when you place an order.

How can I modify my order?

You can modify your order at any time during the shopping process by editing/modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.

How can I cancel my order?

Once you confirm payment of your order, your order cannot be changed or cancelled.

What payment methods do you accept?

We accept all MasterCard, VISA, Cash Cards, Net banking (domestic only) and Debit Cards. We also accept American Express Cards.

When will my credit card be charged?

Your credit card will be charged at the time of placing your order through our secure payment gateway. (An online real-time authorization is done through the payment gateway)

What currency will my order be billed in?

Your order will be billed in INR(Indian Rupees). All the prices shown on the website are in INR (Indian Rupees).

Can I change my billing address?

In order for us to successfully process your credit card, you must provide the billing address, which is used, for your credit card. You can change the same anytime by logging into your account.

How long will it take to receive my order?

We make every effort to process your order as quickly as possible. We usually require 1-3 working days to process your order. However if the quantities ordered are in bulk it may take longer to process the order. In such cases we keep you posted through email. In case of International deliveries your order will take approximately 1-3 weeks to reach you after dispatch from our warehouse in New Delhi. All domestic orders are shipped via FedEx, DTDC or Bluedart. All international orders are shipped via FedEx/DHL.

Which countries do you ship to?

We are shipping to the following countries only: Australia, Austria, Bahrain, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Kuwait, Liechtenstein, Luxembourg, Netherlands, Argentina, Brazil, Bulgaria, Cambodia, Canada, Oman, Saudi Arabia, Slovakia, Thailand, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Solvakia, South Korea, Spain, Sweden, Switzerland, Taiwan, U.S.A, U.S.A (Rest country), United Arab Emirates, United Kingdom(Great Britain), Vatican City, Singapore, Israel, Malaysia, Maldives, Monaco, Philippines, South Africa, Sri Lanka, Vietnam. 

If you would like to request a shipment to a country, which we are not currently servicing, please contact us at info@artistrybypari.com to inquire if we can ship to your location.

How is my order shipped?

All artistrybypari.com orders are shipped door to door, via FedEx, DTDC, DHL or Bluedart from our warehouse in New Delhi, India to your provided shipping address.

How do I contact customer service?

Please email us at info@artistrybypari.com or call at +919804040460 or WhatsApp on +919804040460 between 10:00 AM to 5 PM from Monday to Saturday. 2nd and 4th Saturdays of every month are off.

Failed delivery attempts:

In case of International and domestic deliveries FedEx/Bluedart/DTDC/DHL will make attempts to deliver your package. If any duties or taxes are due, then the courier partner will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the courier agent deems it necessary to obtain a signature and has made repeated delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call the courier partner at their local number and quote your tracking number to trace your package.

Your package may be determined undeliverable by fedex/bluedart due to it being refused by recipient: 

If you are sending a gift to someone and they refuse to accept the package, because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift. All import duties and taxes have to be paid by the recipient.

Will you share my information with others?

No, we don't share your information with others. For more details, please read our Privacy Policy.